Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase or order confirmation is also required.

To start a return request, please contact us at service@kpovia.com.

Please note:

  • Returns must be approved before being sent back.
  • Items returned without prior authorization will not be accepted.
  • Return shipping costs for change-of-mind purchases are the responsibility of the customer.

If your return is approved, we will provide detailed return instructions.

You can always contact us for any questions regarding returns or refunds at service@kpovia.com.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • the item is defective,
  • damaged,
  • or you received the wrong item.

We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • opened or used products,
  • personalized or custom items,
  • beauty or personal care products,
  • sale items,
  • gift cards.

If you are unsure whether your item is eligible for return, please contact us before placing your request.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please place a new order after your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must remain unused, in original condition and packaging, with proof of purchase included.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at service@kpovia.com.